1. Introduction

This Privacy Policy explains how Rivon Solar, a brand of Remitverse Technologies Private Limited (“Rivon”, “we”, “us”, or “our”), collects, uses, stores and protects personal information when you visit rivon.in, submit an enquiry, request a quotation, register interest in a solar solution, or otherwise interact with us.

We aim to handle personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as applicable from time to time.

2. Information We May Collect

• Name, mobile number, email address and city/location.
• Property, rooftop, electricity-bill and energy-requirement information.
• Details provided through contact forms, quotation requests, surveys or partner enquiries.
• Technical information such as browser type, device type, IP address, pages visited and approximate usage data.
• Documents or information voluntarily provided for site survey, installation, subsidy, net-metering or project processing.

3. How We Use Your Information

• To respond to enquiries and provide solar consultation or quotations.
• To assess your solar requirement and coordinate site surveys.
• To communicate about installation, project progress, documentation and after-sales support.
• To assist with applicable subsidy, net-metering or utility processes where requested.
• To improve our website, services, customer experience and internal operations.
• To send service updates or marketing communications where permitted or consented to.
• To comply with legal, regulatory, accounting, security or fraud-prevention requirements.

4. Consent and Choice

When you submit information through our website, you may be asked to provide consent for the stated purpose. You may withdraw consent where permitted by law, subject to lawful processing already undertaken and any information we are required to retain.

5. Sharing of Information

We may share information where reasonably necessary with service providers, installation teams, manufacturers, logistics partners, utilities, government portals, financing partners or other authorised parties involved in delivering the requested service. We do not sell your personal data as a standalone commercial product.

6. Cookies and Analytics

Our website may use cookies or similar technologies for essential functionality, security, analytics and performance. Third-party services integrated into the website may also place cookies subject to their own policies.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes and meet legal or regulatory obligations.

8. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. No internet-based system can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may have rights relating to access to information about your personal data, correction, updating, erasure, withdrawal of consent and grievance redressal. Requests may require reasonable identity verification.

10. Third-Party Websites

Our website may contain links to external websites or services. Rivon is not responsible for the privacy practices, security or content of third-party websites.

11. Children

Our solar services are intended for adults and organisations. We do not knowingly seek to collect personal data from children for marketing or contracting purposes.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements or business practices.